Your Questions, Answered

  • The best pet sitter isn't always the lowest-priced option—it's the provider who offers dependable care, experience, and peace of mind while you're away. At Haven Pet Care, we focus on personalized, in-home pet care that allows pets to remain comfortable in their own environment while receiving attentive, professional care.

    What Services Does Haven Pet Care Offer?

    Haven Pet Care provides professional in-home pet care services in Tracy, California, including:

    • 24-Hour In-Home Pet Sitting

    • Overnight Pet Sitting

    • Companion Care Visits

    • Dog Walking

    • Drop-In Check-In Visits

    • Medication Administration

    • Customized Care Plans

    Every pet is unique, and we tailor our services to fit your pet's specific needs and routine.

  • Getting started is simple. Contact us through our website, call, text, or email to discuss your pet care needs. We'll schedule a consultation and meet-and-greet to learn about your pet, answer questions, and create a customized care plan.

  • Yes. Haven Pet Care is fully insured and bonded for your peace of mind. We are also Pet CPR certified and committed to providing safe, professional care for every pet we serve.

  • Pricing varies based on the services requested, number of pets, frequency of visits, and level of care needed. We offer companion care visits, dog walking, overnight stays, and extended in-home pet sitting services. Contact us for current pricing and a personalized quote.
    Current pricing is also found here.

  • Yes. We provide overnight pet sitting services throughout Tracy and nearby communities. Overnight care allows your pet to remain in their familiar environment while receiving companionship, feeding, exercise, medication administration, and supervision throughout the evening and morning.

  • Yes. We offer recurring companion care visits and scheduled check-ins for pet owners who need ongoing support throughout the week or month. These services are popular among busy professionals, frequent travelers, and pet owners with puppies or senior dogs.

  • Pet sitting rates vary depending on the type of service, visit length, number of pets, and level of care required. While some services charge per visit, others offer overnight or extended care options. Haven Pet Care provides customized pricing based on your pet's specific needs and schedule.

  • For many pets, yes. In-home pet sitting allows pets to remain in a familiar environment, maintain their regular routine, and avoid the stress that can come with boarding facilities. This is especially beneficial for senior pets, anxious pets, puppies, and pets with medical needs.

  • Professional overnight pet sitting provides:

    • Consistent routines

    • Reduced stress and anxiety

    • One-on-one attention

    • Home security while you're away

    • Medication administration

    • Feeding and exercise on schedule

    • Comfort of sleeping in familiar surroundings

    Many pets are happier and more relaxed when cared for at home.

  • A professional pet sitter provides care tailored to your pet's needs, including:

    • Feeding and fresh water

    • Walks and exercise

    • Potty breaks

    • Playtime and companionship

    • Medication administration

    • Overnight supervision

    • Home care tasks such as bringing in mail or rotating lights while you're away

  • When selecting a pet sitter, look for:

    • Insurance and bonding

    • Professional certifications

    • Experience and references

    • Positive reviews

    • Clear communication

    • Emergency preparedness

    • Genuine compassion for animals

    At Haven Pet Care, we treat every pet like family and prioritize safety, reliability, and personalized care.

  • Look for a provider with strong reviews, professional credentials, experience, and a commitment to personalized service. Haven Pet Care proudly serves Tracy-area pet owners with trusted in-home pet sitting designed to keep pets comfortable, safe, and happy.

  • A quality companion care provider should offer:

    • Consistent scheduling

    • Personalized attention

    • Reliable communication

    • Experience with pets of all ages

    • Medication administration if needed

    • Detailed updates after visits

    • Emergency preparedness

    The best providers focus on building trust with both pets and their owners.

  • Yes. Haven Pet Care can administer many types of medications according to your veterinarian's instructions. During your consultation, we'll review your pet's medication schedule and care requirements to ensure proper support while you're away.

  • Absolutely. Overnight pet sitting is one of the most popular services we offer. Your pet receives companionship and supervision throughout the evening and overnight hours while maintaining their normal routine in the comfort of home.

  • The ideal schedule depends on your dog's age, health, energy level, and routine. Puppies, senior dogs, and dogs with medical needs may require more frequent visits, while healthy adult dogs may do well with one or two companion visits during the day.

  • Yes. We frequently care for households with multiple pets, including dogs, cats, and other companion animals. During your consultation, we'll discuss each pet's needs and create a customized care plan for your household.

  • Yes. We have experience caring for senior pets and pets with special needs. Whether your pet requires medication, mobility assistance, specialized feeding routines, or extra monitoring, we will work closely with you to provide attentive, compassionate care.

  • Haven Pet Care proudly serves Tracy, California and surrounding communities. If you're unsure whether you're within our service area, please contact us and we'll be happy to discuss availability.

  • Before services begin, we'll schedule a meet-and-greet to get to know you and your pet. During this visit, we'll review routines, feeding instructions, medications, emergency contacts, home access details, and answer any questions. This helps ensure a smooth, comfortable experience for everyone.

  • To help us provide the best care possible, please have the following information ready:

    • Feeding instructions

    • Medication schedules

    • Emergency contact information

    • Veterinarian contact information

    • Home access instructions

    • Favorite toys, treats, and routines

    • Any behavioral or medical concerns

    The more we know about your pet, the better we can care for them.

  • At Haven Pet Care, we believe pets deserve personalized, compassionate care in the place they feel safest—their own home. We are insured, bonded, Pet CPR certified, and committed to providing reliable, attentive care that gives pet owners confidence and peace of mind while they're away.

  • We strive to make the process simple and stress-free for both you and your pet.

    Step 1: Reach Out
    Contact us and let us know what type of care you're looking for, your dates, and a little about your pet.

    Step 2: Reservation Approval
    Once we confirm availability and determine we're a good fit for your pet's needs, we'll accept the reservation.

    Step 3: Complete Your Pet Profile
    We'll send you an onboarding form to gather important information about your furry family member, including feeding schedules, medications, routines, emergency contacts, veterinarian information, and any special instructions.

    Step 4: Secure Your Reservation
    An invoice will be sent to reserve your dates. Payment can be made via Venmo or Zelle.

    Step 5: Meet & Greet
    Before your service begins, we'll schedule an in-person meet and greet. This allows us to meet your pet, learn their routine, answer questions, and ensure everyone feels comfortable.

    Step 6: Pet Care Begins
    Whether you've booked overnight pet sitting, 24-hour care, or companion visits, we'll provide loving, attentive care while you're away.

    Step 7: Updates & Communication
    You'll receive regular text updates and photos throughout your reservation so you can relax knowing your pet is happy, safe, and well cared for.

    Once the meet and greet is complete, you're officially part of the Haven Pet Care family and we're ready to care for your fur baby whenever you need us.

  • Because we reserve dates specifically for your pet and often turn away other requests once a booking is confirmed, we require payment in advance to secure all reservations.

    Cancellation Policy

    • Cancellations made 7 or more days before the start of service will receive a full refund.

    • Cancellations made less than 7 days before the start of service are non-refundable.

    • If we are able to rebook the reserved dates, a refund may be issued at our discretion.

    • Holiday reservations may be subject to additional cancellation restrictions.

    We understand that unexpected situations arise and will always do our best to work with our clients whenever possible.